These documents contain the general commercial, service-related, and software-related foundations for cooperation with TELENORMA AG. They regulate, in particular, setup, maintenance, software usage, payment terms, third-party products, liability, SaaS services, system availability, warranty, confidentiality, data protection, as well as supplementary information sheets on interfaces and customer-owned hardware.

They apply as supplements to offers, order confirmations, individual contracts, framework project agreements, usage agreements, and service descriptions, insofar as they are incorporated therein.

These terms of use regulate the supplementary usage of TELENORMA-proprietary software modules, in particular Kasse2020, MOD CENTER, and NENGO. They concern the activation, usage, responsibility, billing, and possible deactivation of modifying modules and extensions in connection with HANDELSFAKTOR.

The usage agreement does not replace existing HANDELSFAKTOR or SaaS agreements, but rather supplements them for the use of additional modules, functions, editions, and administrative extensions.

These conditions apply to customer-specific software development, adjustments, extensions, configurations, integrations, interface work, analysis, consulting, project, documentation, handover, instruction, migration, test, support, and other support services provided by TELENORMA AG, insofar as they are performed under a customer order.

They regulate, in particular, the type of contract, effort estimates, billing based on effort, cooperation obligations, scope of services, change requests, third-party systems, interfaces, customer-owned infrastructure, source code, documentation, usage rights, acceptance, warranty, support limitation, data protection, AI/analysis functions, and liability.

Supplementary Contractual Provisions for Software as a Service The supplementary contractual provisions for Software-as-a-Service (SaaS) services regulate the usage and operational support of software provided by TELENORMA via the Internet. These include, in particular:

• Provision of the software within the agreed scope of services and functionality.
• Storage of POS data.
System operation.
• Usage rights and rights to data.
• Maintenance, system availability, and incident reporting.
• Warranty, remuneration, payment terms, confidentiality, and data protection.

These conditions apply to SaaS services only if they have been effectively incorporated into the respective contractual relationship.

The Cloud-TSE agreement regulates the use of the TELENORMA Cloud-TSE solution based on fiscal cloud services. The subject matter of the contract includes, in particular, Cloud-TSE Software as a Service, services, as well as the provision and maintenance of the necessary software for this purpose.

The documents include, among other things, a performance description for Cloud-TSE, service levels, terms of use, general terms and conditions, SaaS provisions, as well as supplementary information sheets on interfaces and customer-owned hardware. The responsibility for the legally compliant operation of the electronic recording system and for compliance with tax obligations remains with the taxpayer or customer.

This information sheet contains guidance on using the HANDELSFAKTOR POS system in connection with recording obligations, cash register audits, operating procedures, audit security, procedural documentation, cash books, and internal cash management instructions.

It describes, in particular, fundamental recommendations for daily handling of the cash register and cash, operating procedures within the HANDELSFAKTOR POS system, as well as information on Z-receipts, returns, cash inventory, cash books, and the retention of cash register documents. The information sheet does not replace tax advice or the coordination of customer-side processes with a tax advisor.

Information Sheet: Creation of Interfaces within the Scope of SaaS Agreements This information sheet describes the specific requirements, responsibilities, and service boundaries regarding the creation, installation, usage, and troubleshooting of interfaces between TELENORMA systems and third-party systems.

Fundamentally, interfaces require functional, documented, and sufficiently described import/export interfaces or other suitable methods for data exchange with the system to be connected. The mere provision of database access, shop access, or incomplete technical information generally does not suffice as adequate interface documentation.

Information Sheet: DATEV Module for Exporting POS Data This information sheet regulates the supplementary commissioning of the DATEV module for exporting POS data in DATEV format within the framework of HANDELSFAKTOR Software-as-a-Service contracts. It describes, in particular, the prerequisites for the export, the assignment to accounting accounts, transmission paths, operation, troubleshooting, and the customer's responsibilities.

This information sheet describes the creation of interfaces for the DATEV format within the framework of HANDELSFAKTOR SaaS agreements. It concerns, in particular, the technical and organizational setup of a DATEV interface, the necessary account assignment, transmission intervals, e-mail transmission, troubleshooting, and differentiation from third-party systems.

Information Sheet: Customer-Owned Hardware within the Scope of HANDELSFAKTOR SaaS Agreements This information sheet describes the demarcation of responsibility when customers use their own hardware, POS computers, servers, networks, peripheral devices, printers, scanners, operating systems, or other infrastructure in connection with TELENORMA services.

It clarifies that installation, maintenance, driver installation, commissioning of peripheral devices, and support services in connection with customer-owned hardware may be provided separately based on effort. The availability of SaaS software in the data center is to be considered separately from this.

Data Processing Agreement To the extent that TELENORMA processes personal data on behalf of a client, the necessary data protection agreements are concluded separately. The allocation of roles under data protection law depends on the specific product, project, operating model, and the actual data processing involved.

The data processing agreement regulates, in particular, the subject matter and duration of processing, responsibilities, instructions, obligations of the processor, duties to cooperate, evidence requirements, subcontractors, information obligations, the deletion and return of data, as well as liability and data protection regulations.

The appendix regarding technical and organizational measures describes the fundamental measures taken by TELENORMA AG to ensure the security of personal data. It specifically concerns data security, encryption, access control, network security, data backup, recovery, employee training, physical security measures, documentation, processing logs, data protection impact assessments, and agreements with third parties.

Information Sheet: General Data Protection Regulation (GDPR) – Catalog of Measures for SSL Certificates This information sheet contains information regarding data protection requirements for websites, particularly for securing data transfers via SSL certificates, encrypting contact forms, and technically securing online presences.

It serves as general information on potential measures in connection with web projects and does not replace legal review or a privacy policy by the customer or their data protection officer.

In addition to the general terms and conditions provided here, additional, deviating, or overriding agreements may apply to individual projects.

The documents provided here serve to transparently present our contractual foundations. They do not apply automatically to every contractual relationship, but only insofar as they have been incorporated into the respective contract, offer, order, project framework agreement, order confirmation, or in another effective manner.

The decisive factors for the specific contractual relationship are the respectively agreed and effectively incorporated contract components, as well as the hierarchy of provisions stipulated therein. Older versions apply only to the extent that they have been explicitly incorporated into the respective contractual relationship or remain applicable.

Notices, information sheets, and technical information serve to explain procedures, prerequisites, and responsibilities. They do not replace tax, legal, or data protection advice for the customer. If you have any questions regarding the documents applicable to your contractual relationship, please contact your representative at TELENORMA.